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Community Support Worker – Newcastle & Gateshead

Community Support Worker

Salary: £16,665 – £19,190 per annum

Contract: Permanent, full-time (37.5 hours per week)

Location: Newcastle and Gateshead


We currently have an exciting opportunity within our Housing with Care and Support Service for a passionate and highly motivated individual to join us as a full-time Support Worker.

As a key member of the team, you will assist and be supervised by Registered Mental Health Nurses in implementing support programmes in partnership with the tenant; the main objective of this is to enable our tenants to participate fully in community life. You will support our tenants in the general domestic routine of their home, including shopping, cooking and cleaning. Our aim is to create as homely environment as possible.

Our Housing with Care and Support Services provide intensive housing and support services across Tyneside for people with enduring mental health problems and young adults experiencing a first episode in psychosis and drug and alcohol related issues. Our purpose is to enable people to maintain their tenancies within the community and move on to more independent settings where possible. We focus on promoting employment, education, relapse prevention, living skills, condition management and positive move-on within 1-3 years.

This service is part of Mental Health Concern, which is a leading NHS and Local Authority commissioned charity that provides a wide range of specialist mental health services, supporting people with mental health problems to live valued lives. As part of the Concern Group, we are primarily based in the North East of England and employ over 275 staff. Established for over 30 years, we are proud to be one of the largest non-statutory providers of mental health services in England

You will be expected to work independently within the Newcastle and Gateshead community with tenants and access supervision from nursing staff. Therefore, it is crucial that you hold a valid driving licence and have access to your own transport. Also, some out of hours on-call work will be required in order to support our busy service.


We would love to hear from you if you are:

  • An effective communicator with strong interpersonal skills
  • Able and willing to regularly work without direct supervision, using initiative
  • Possess previous experience with people who have enduring and complex mental health problems
  • Knowledgeable of the effects of stigma and discrimination
  • Possess good written communication skills
  • Able to meet the travel requirements of the post
  • Previous experience in a community based setting would be desirable
  • A driver and hold a valid driving licence in order to meet the transport requirements of the role


In return, we will offer you:

  • 27 days annual leave plus bank holidays (rising with length in service) and with the opportunity to purchase more
  • A comprehensive induction and ongoing training, development and supervision
  • An enhanced pension scheme
  • A supportive culture that values work-life balance
  • Access to LifeWorks, which provides excellent corporate discounts on shopping, cinema tickets and restaurants
  • An Employee Assistance Programme which offers 24/7 financial, legal and personal advice, including free access to counselling where required
  • Discounted gym membership
  • Family friendly policies including enhanced maternity, paternity and adoption pay
  • Cycle to Work scheme
  • Death in Service Insurance


How to apply:

The Job Pack for this role can be downloaded below. This includes the job description, person specification and application form. For further information about this role, please call Alan Thompson (Head of Housing with Care and Support) on 0191 285 5047, who will be happy to speak to you.

To apply, please complete the application form contained within the Job Pack and send either via email to recruitment@concerngroup.org or via post to Buttress House, 36 Brenkley Way, Seaton Burn, Tyne and Wear, NE13 6DS.

On your application form, please specify that you hold a valid driving licence and have access to your own transport.

Please note, all correspondence will be sent to the email address provided on your application form. This will be sent from recruitment@concerngroup.org. To avoid missing our emails, please add this email address to your “safe list” to prevent it being caught by any spam filters and also regularly check your Junk Mail folders.


The closing date for applications is Sunday 22nd September 2019

Interviews will be held on Monday 7th October 2019


This post is subject to a DBS Disclosure, which we will cover the cost of. If you have not heard from us within 6 weeks of applying, please assume you have been unsuccessful on this occasion. Concern Group reserves the right to close the vacancy early if a large volume of applications is received.


Download the Application Form

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