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Support Worker – Gateshead

Support Worker

Salary: £16,254 – £16,873 (pro rata)

Hours: 30 hours per week

Contract: Permanent and fixed term (6 months) roles available

Location: Pinetree Lodge, Gateshead


We currently have an exciting opportunity for a compassionate and committed individual to join us as a Support Worker to assist at Pinetree Lodge, one of our Older People’s services. As a Support Worker, you will be passionate about helping to improve the wellbeing of those living with dementia.

The successful candidate will be highly motivated with good communication and interpersonal skills, with a genuine desire to work with this client group. The ability to work effectively within a team in order to support our service users to achieve their own recovery goals is essential. Ideally you will have previous experience of working with individuals with complex mental health needs, though this is not essential.

You will be joining Mental Health Concern, which is a leading NHS and Local Authority commissioned charity that provides a wide range of specialist mental health services, supporting people with mental health problems to live valued lives. As part of the Concern Group, we are primarily based in the North East of England and employ over 275 staff. Established for over 30 years, we are proud to be one of the largest non-statutory providers of mental health services in England. It is our mission to improve the mental health and wellbeing of the people we serve. Our staff are key in delivering this mission, and are committed to the organisations core values which are at the heart of everything we do.

Our Pinetree Lodge service is a 24-hour specialist dementia care unit based in a quiet residential area in Low Fell, Gateshead. We support individuals who experience behaviours that challenge; our main focus is getting to know our service user as well as we can, so that we can meet their needs in ways that improve wellbeing.

Our building is well-equipped to meet the healthcare needs of the people we care for, however we work hard to keep things as homely and relaxed as possible. Families and the people we care for are encouraged to bring in furnishings, pictures, and ornaments for their bedrooms to make it their own. We are careful in how we furnish and decorate Pinetree Lodge, so that it is both safe and easy to find your way around in. We also have enclosed ‘dementia-friendly’ garden spaces, because we know that access to the outdoors is very important.

This is an excellent opportunity to join an organisation that has experienced recent growth and continues to seek new opportunities to further strengthen and build upon our excellent reputation.


We would love to hear from you if you:

  • Have knowledge and experience of working with people with complex mental health needs
  • Are passionate about helping and caring for people with dementia
  • Have good social skills and ability to build trusting relationships with the people we care for
  • Are able to recognise and maintain appropriate boundaries and awareness of safeguarding issues


In return, we will offer you:

  • 27 days annual leave plus bank holidays (rising with length in service) and with the opportunity to purchase more
  • A comprehensive induction and ongoing training, development and supervision
  • An enhanced pension scheme
  • A supportive culture that values work-life balance
  • Access to LifeWorks, which provides excellent corporate discounts on shopping, cinema tickets and restaurants
  • An Employee Assistance Programme which offers 24/7 financial, legal and personal advice, including free access to counselling where required
  • Discounted gym membership
  • Family friendly policies including enhanced maternity, paternity and adoption pay
  • Cycle to Work scheme
  • Death in Service Insurance


How to Apply:

The Job Pack for this role can be downloaded below. This includes the job description, person specification and application form. If you would like more information on this role, please call Deborah Smith (Service Manager at Pinetree Lodge) on 0191 477 4242, who will be happy to help.

To apply, please complete the application form contained within the Job Pack and send either via email to recruitment@concerngroup.org or via post to Buttress House, 36 Brenkley Way, Seaton Burn, Tyne and Wear, NE13 6DS.

Please note, all correspondence will be sent to the email address provided on your application form. This will be sent from recruitment@concerngroup.org. To avoid missing our emails, please add this email address to your “safe list” to prevent it being caught by any spam filters and also regularly check your Junk Mail folders.


This vacancy is open until further notice due to the high importance of filling these posts. There will be no notification of when this advert will close, so please do not delay in applying.

Interview dates are to be confirmed.


This post is subject to an enhanced DBS check, which we will cover the cost of. Concern Group reserves the right to close the vacancy prior to the closing date if a large volume of applications are received. If you have not heard from us within 6 weeks of applying please assume you have been unsuccessful on this occasion.

Download the Application Form

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